International Free Shipping – 100% Money Back

F.A.Q


FREQUENTLY ASKED QUESTIONS.


Payments - Shipments - Returns


  1. What are the shipping times?

Offering free shipping to our customers, shipping times (depending on the destination) have an average duration of 7 - 20 business days


  1. Where do you send the orders from?

It depends on the country of destination, we have several warehouses and we ship from the closest and fastest.


  1. What do I do if I want to return a product?

You can contact us through call, whatsapp and mail


  1. Can I pay with PayPal?

Yes!


  1. Can I track my order?

Yes!


  1. Do you offer free shipping?

Β 

We offer free shipping worldwide on 90% of our products


  1. How can I report a problem with my order?

You can contact us at any time through phone, Whatsapp +34 696121675 and e-mail josiclothesforrealwomen@gmail.com, we are always ready to help and facilitate our clients.


  1. My order appears as being returned to the sender. Now what?

In this case, we will solve the problem immediately with a refund or a new shipment.


  1. What happens if the order is lost during transport?

We will make a refund to the customer's account


  1. Β What if the recipient's address was wrong?

The item will return to the sender, the customer will decide if they prefer a new shipment or a refund


  1. How long do I have to make a claim for a return / exchange?

15 days


  1. What if the product is damaged during shipping?

Contact us

  1. Β What do I do if I am not satisfied with the quality of the product?

Contact us


  1. What do I do if my product doesn't fit?

We advise you to always look at the measurement table so as not to make mistakes and contact us for any questions, we will be there to advise you on the best for you


  1. Where are returns sent?

In case of return, you will contact us and we will send you all the data and instructions for returning the item.


  1. Do I have to pay customs?

We have several warehouses to avoid customs charges


  1. How do I check the status of my order?

Once your purchase is made, we will send you the tracking number to check the status of the order at all times


  1. Β If I order more than one item, will they all be shipped together?

It depends on the warehouse in which it is located, in addition to avoiding customs expenses it is better to send more packages at one time than one.


  1. Do you ship to all countries?

If we ship all over the world


  1. Β Can I mark my order as a gift?

Yes!


  1. What happens if I am not at home when my order is delivered?

They will leave you a notice and/or will attempt a new delivery. In any case it is better to save your mobile number in the order so that the delivery person can call you and agree on the day and time of delivery



  1. Is the return free?

Yes always.


  1. I am missing an item in the order, what should I do?

Contact us and we will fix the problem immediately


  1. Β I have received an incorrect product, what should I do?

Contact us and we will fix the problem immediately


  1. Β Can I cancel my order?

During the 24h


  1. Can I make an order to my place of work?

Wherever you want!


  1. I have not received my order.

Contact us and we will fix the problem immediately


  1. Where can I see updates on the status of my order?

Once the purchase is made, we will send you an email with the tracking link to monitor your order at all times


  1. Β How do I know if my order has been shipped?

We will send you mail and sms


  1. Is there an order limit?

None


  1. Do you offer discount codes?

Yes, subscribe to our newsletter and you will have a bonus every month.


  1. I have a discount code but I forgot to use it. That I can do?

Generally our codes do not expire.


  1. Can I return an item from outside of Spain?

Yes, we are an International store.


Β  Β 34. If I make a return, when will I receive my refund?


As soon as it reaches the sender


  1. What is the return policy?

See our return policy on our home page


  1. Are your payments safe?

Insurance and certificates


  1. Can I get an invoice?

Yes always.


  1. Β Do you offer discounts for students?

Yes! subscribe to our newsletter


  1. Are there any additional taxes or charges?

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Β For shipments from Europe to Europe we charge the classic VAT tax during the payment process and there are no added charges.

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For International Shipments: We have several warehouses to avoid customs charges or we send in different packages of light weight, so it is very rare that there are additional charges.

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( In general the International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient )